Privacy Policy

Text Sent From Our Other Sites

Humaniser also runs other websites, each marked as owned and operated by Humaniser. When you press "Continue in Humaniser" on one of them, the text you entered is sent directly to Humaniser over an encrypted connection so it can be placed in our editor:

• We hold the text in temporary storage (Upstash Redis) for up to 10 minutes, only so the editor can retrieve it
• It is deleted as soon as the editor retrieves it, or after 10 minutes if it is not retrieved
• It is never put in web addresses, analytics or logs
• Nothing is humanized until you review the text and press Humanize

We record only which of our sites you came from: in daily totals, on your account if you sign up, and with your checkout at Stripe if you buy a plan.

Fraud Prevention and Payment Dispute Records

To prevent fraud, keep accounts secure and respond to payment disputes (chargebacks), we keep records of how and from where our service and your account are used:

• The IP address and browser user agent of requests to sign in, check out and use our tools
• A device identifier (visitor ID) from Fingerprint. We keep one record per device with the signals Fingerprint reported, such as IP address, country, VPN or incognito use and bot detection; each new identification of that device overwrites the previous record
• Login and session history: when you signed in, and from which IP address and browser
• A record of each payment: your account, device identifier, IP address and browser, linked to the payment's identifiers at Stripe (customer, checkout session, subscription, invoice, payment and charge) and its amount
• Your acceptance of our Terms of Service at checkout, with the time, the version of the terms, your IP address and browser
• Cancellation records, including cancellations and changes made through Stripe
• For accounts with a billing record, each use of the humanizer and AI detector, with its time, word count, IP address and device identifier

We use these records for fraud prevention, account and platform security, and as evidence when a payment is disputed. When we respond to a dispute, we may share the relevant records with Stripe, which passes them to the card issuer.

When you start a checkout, we send your account ID, device identifiers, IP address and the details of your Terms of Service acceptance (version and time) to Stripe with the checkout and the payment or subscription it creates, even if you do not complete the purchase. If your account came from one of our other sites, we also send the name of that site. Stripe keeps this information under its own privacy policy.

Because disputes can be raised long after a payment, we keep the payment, terms acceptance, login, usage and Stripe cancellation records above for at least 13 months, and delete them automatically once they are 25 months old. This includes after you delete your account, for fraud prevention and dispute purposes. The Fingerprint device record is overwritten each time that device is identified, so it holds only the latest signals; it is not deleted on a fixed schedule. Cancellation reasons you give us in the app are kept with your billing history.